We always try our best to surpass your expectations. But if you are dissatisfied with our work, you are entitled to a refund of fees paid.
Here's how refunds work:
1) Send us an email describing why you're unhappy. Give us a chance to remedy the situation. If you're still unhappy, you get your money back.
2) Please note, refunds apply only to creative projects, not strategic plans, and are not available if you have expressly approved or requested the creative direction.
3) Refunds are not available for work done to modify existing or delivered projects.
That's it. Simple.